Complaint to the Information Commissioner

The Information and Privacy Commission (IPC) assesses each complaint received. While you may elect not to disclose your name to the Agency concerned, without these details, we will be unable to effectively assess, make enquiries or investigate your complaint.

Please also be aware that the identity of the complainant may become apparent in the course of those enquiries.

It will assist the Information Commissioner to have your consent for the complaint form to be provided to the agency so that the Commissioner can collect all of the information required to assess your complaint. By submitting this form, you are consenting that the IPC will:

• use this form to process your complaint
• give the details of your application, a copy of this form and your related information to the agency named above. This will include any additional information you may provide, including attachments to this form.

In any complaint process, all parties are given the opportunity to provide information. If you do not consent, the IPC’s consideration of the issues and further action may be limited.

From June 2017, the IPC will be conducting a client satisfaction survey to find out how we can further improve our services. We may also report on the results of this survey.

After your complaint has concluded, you may be randomly selected to be part of this voluntary survey. The survey will be sent to participants via an email from the IPC. Your personal details, and contact information provided in this form will be used to contact you for the IPC client satisfaction survey. Should you choose to complete the survey, we assure you that all comments you make will be completely confidential.

Should you prefer NOT to take part in the survey, you may be assured that your decision will in no way affect the services you receive from the IPC. You can choose to opt-out of participating in the survey by advising us via return email.

1. It is not a requirement under the GIPA Act or the Government Information (Information Commissioner) Act 2009 (GIIC Act) that you complete an application form when making a complaint. This form is designed to assist you in providing the key information we might need to resolve your complaint.

2. The GIPA Act regulates NSW state government departments and agencies, Ministers and their staff, state owned corporations, universities and NSW local councils. Each of these are defined in the GIPA Act as an 'agency.'

3. “Conduct” can include an action, a decision, or even inaction by the agency. For example the 'conduct' in your case might be a decision to refuse you access to information that you formally applied for, or the action of removing open access information from its website, or the inaction of a failure to respond to an informal request for information.

We prefer to receive electronic copies of all documents if possible. However, you can also print and send this form and any attachments to us.

Please send your completed form via one of the following methods:

By email: ipcinfo@ipc.nsw.gov.au
By fax: (02) 6446 9518
By mail: GPO Box 7011, Sydney, NSW 2001
In person: Level 15, McKell Building, 2-24 Rawson Place, Haymarket NSW 2000
Electronically: by selecting SUBMIT

Please keep a copy for your records.
For more information about the GIPA Act visit our website: www.ipc.nsw.gov.au