If you are dissatisfied with certain government agency decisions about releasing information, you can apply to the Information Commissioner to review those decisions.
The Government Information (Public Access) Act 2009 (GIPA Act) lists the types of decisions a government agency may make in response to an access application that the Information Commissioner can review. These are:
a) a decision that an application is not a valid access application
b) a decision to transfer an access application to another agency, as an agency-initiated transfer
c) a decision to refuse to deal with an access application (including such a decision that is deemed to have been made)
d) a decision to provide access or to refuse to provide access to information in response to an access application
e) a decision that government information is not held by the agency
f) a decision that information applied for is already available to the applicant
g) a decision to refuse to confirm or deny that information is held by the agency
h) a decision to defer the provision of access to information in response to an access application
i) a decision to provide access to information in a particular way in response to an access application (or a decision not to provide access in the way requested by the applicant)
j) a decision to impose a processing charge or to require an advance deposit
k) a decision to refuse a reduction in a processing charge
l) a decision to refuse to deal further with an access application because an applicant has failed to pay an advance deposit within the time required for payment
m) a decision to include information in a disclosure log despite an objection by the access applicant (or a decision that the access applicant was not entitled to object).
If you are the person applying for access to information, you do not have to have an internal review of the decision before asking the Information Commissioner to review it.
If you are not the person applying for the information (i.e. you are a third party), you must seek an internal review before applying for review by the Information Commissioner, unless that option is not available to you. For example, where the Principal Officer of the agency had made the decision in response to an access application.
What is the timeframe for seeking a review by the Information Commissioner?
You have 40 working days from the time the decision is given to you to ask for a review by the Information Commissioner.
What does it cost for the Information Commissioner to conduct a review?
A review by the Information Commissioner is free.
How can I request a review?
- Complete the External Review by the Information Commissioner Application Form on our website
- Telephone us
- Write to us
- Send us a fax
- Come to the IPC office
If you request a review by telephone, or in person, the IPC may ask you to complete an External Review by the Information Commissioner Application Form. We can help you fill out the form if you would like us to.
What should be included with a request for review?
You should briefly outline the facts of your application, and include (where applicable) a copy of all relevant correspondence between you and the agency.
- your access application
- the agency’s notice of decision about your application
- your internal review application (if you made one)
- the agency’s decision on your internal review request (if you received one).
Please see the External Review by the Information Commissioner Application Form for more details.
What will the Information Commissioner do?
When we receive a review application we will :
- contact the applicant to confirm that we have received the application and to give a reference number for the review;
- notify the agency that made the decision that we have received an application for review;
- conduct a preliminary assessment in order to determine whether we have jurisdiction, i.e. if we can accept a request for review. In making this preliminary assessment we may make inquiries or ask either party (applicant or agency) to provide us with information or copies of documents;
- allocate the review request to one of the IPC intake and review or investigation & review officers;
- notify the applicant and the agency when the review is allocated and ready to be progressed.
The officer conducting the review may need to gather additional information about the agency's decision. This may include obtaining information from both the applicant and the agency that made the decision.
The review officer will review the decision made by the agency and decide whether that decision was justified in accordance with the requirements set out in the GIPA Act.
The review officer will look at a range of factors. The process that the agency followed and the agency's decision in order to form a view about whether the agency correctly followed and applied the provisions of the GIPA Act.
If deemed necessary, the review officer may ask for further information or a submission from either or both parties.
The review officer will write a report outlining the Information Commissioner's view and any recommendations for the applicant and/or agency.
In some cases, the review officer may contact the applicant and the agency and provide them with a provisional view.
A provisional view is only provided if the IPC needs to check facts or seek submissions. A provisional view is not the Information Commissioner's final view and report. It is used to provide an opportunity for us to ask additional information or to check facts if this is required. We will usually ask that any additional information be provided within ten (10) working days.
Once the review officer is satisfied that all relevant information has been properly considered, a final review report will be sent to both parties.
Some final review reports are published on the Information and Privacy Commissioner’s website. However, consent will be obtained from the applicant and any third party before we publish any personal information online.
If an applicant or an agency disagrees with the final review report or recommendations made by the Information Commissioner, they may seek a review with the NSW Civil and Administrative Tribunal (NCAT).
What if I have a question about my review?
You will be provided with the name of the review officer handling your case at the time the file is allocated. Please feel free to contact them via our freecall number 1800 472 679 if you have any questions throughout the review process.
What if I have other concerns about an agency?
See our information regarding Complaints about agencies not complying with the GIPA Act. You have the right to complain to the Information Commissioner about how an agency exercises its functions under the GIPA Act.
For more information
Contact the Information and Privacy Commission: