Checklist - Unreasonable and substantial diversion of resources

Read the introduction to the document below or download the whole version here Checklist - Unreasonable and substantial diversion of resources, updated August 2020

A checklist to assist agencies with the process for advising and consulting with an access applicant where the Agency forms a view that the access application is potentially an unreasonable and substantial diversion of resources.

General comments

There is a positive duty on agencies to provide assistance to applicants (section 16 GIPA Act).

Prompt communication to clarify the scope of an access application will facilitate an understanding of what information is being sought and how best the agency can assist the applicant to obtain that information unless there is an overriding public interest consideration against the disclosure of the information.

Applicants may not be sure how to explain what information they seek or may not be familiar with agency record keeping practices. Discussion with the applicant may help them to articulate the particular information they seek access to, and information they do not need.

For more information

Contact the Information and Privacy Commission NSW

Freecall: 1800 472 679
email: website:

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