Resources for the public

Your personal information is extremely valuable. As more and more of us go online to bank, shop and socialise, it’s more important than ever to protect your information.

Keeping your privacy safe

Here are some steps you can take to protect your personal information:

  • Store documents such as passports, driving licences, pay slips, tax returns, bank statements and bills in a safe place
  • Shred or destroy personal documents you are throwing away such as bills, receipts, credit card statements and other documents that show your name, address or other personal details
  • If you need to post personal documents, ask the post office for advice on the most secure method
  • Limit the number of documents you carry around on you. Don’t leave personal documents in your vehicle or unattended
  • Check your bank and credit card statements for unusual transactions
  • Always use a different password and PIN for different accounts and take care when using public computers to access personal information
  • Regularly check your records. Make sure your information is correct and up to date.

Quick tips!

  • Never give out your personal details to strangers
  • Always use privacy settings when using social media
  • Shred documents with your personal details
  • Keep passwords, PINS and other codes safe.

Online privacy guide for parents, teens, children and teachers

The Australian Bureau of Statistics (ABS) reports that 83% of Australian households have internet access, 76% of internet users had made purchases online, up to two thirds of us own a smart phone and, according to Facebook, nine million Australians check out the social media site each day.

While interacting with real-life and ‘online’ friends can be fun, it’s important to think about what you share and who sees it.

We’ve collected a range of useful resources for parents, teens, children and teachers to help you think about how personal information is shared online and how best to protect your privacy.

For further reading and specific issues, please refer to our fact sheets below. (You will need Adobe Reader)

Fact Sheet


A guide to privacy in NSW

Find out how the NSW privacy laws can protect your personal and health information. Also how to make a complaint.

Accessing health information from the private sector

You have a right to access health information about you that is held by any organisation that provides a health service to you or an organisation holding your health information, of a certain size. 

Local councils’ use of Closed Circuit TV (CCTV)

Local councils in NSW have an exemption from provisions under the Privacy and Personal Information Protection Act 1998 (PPIP Act) to use CCTV cameras in public places.

The Health Privacy Principles (HPPs)

The 15 Health Privacy Principles (HPPs) are the key to the Health Records and Information Privacy Act 2002 (HRIP Act).   

Identification (ID) scanning

If someone asks to scan your ID when you’re entering a pub, club or commercial business, then Commonwealth privacy laws (not state) may apply.

Information Protection Principles (IPPs) for the public

The 12 Information Protection Principles (IPPs) are your key to the Privacy and Personal Information Act 1998 (PPIP Act).  

Mobile apps: the ABCs of privacy protection

Mobile apps are great. They can help us shop, stay connected, get real-time traffic and provide information about services, but they also come with their own risks. Follow these simple steps to protect your privacy when downloading mobile apps

What do your privacy settings say about you?

A one-page fact sheet that offers quick tips for improving your online privacy on social media networks

How to make a complaint about us

If you are dissatisfied with the level of service you received from the IPC, please find information here about making a complaint about us

Statutory guidelines HRIP Act

Statutory guidelines expand upon the Health Privacy Principles (HPPs) within the HRIP Act.

Accessing your health information in NSW

Under the NSW Health Records and Information Privacy Act 2002 (HRIP Act), you have a right to access health information about you from NSW health service providers, public sector agencies and some private sector organisatons that hold health information.

Privacy complaints: Your review rights

If you are not satisfied with the outcome of an agency’s internal review into your privacy complaint, you can apply to an independent Tribunal for external review. 

Access to health information: for health care consumers

To assist you with when and how you can access your health information under NSW privacy laws.



Privacy – Request for an internal review

Use this form to apply for an internal review

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Privacy resources for the public
Your personal information is extremely valuable. As more and more of us go online to bank, shop and socialise, it’s more important than ever to protect your information.