Making a complaint about the IPC
The Information and Privacy Commission NSW (IPC) aims to provide a high standard of service. You can expect us to:
- Be professional, courteous and respectful
- Provide you with reasonable assistance
- Communicate clearly
- Provide clear reasons for any decisions or actions
- Provide our contact details.
If our service levels don’t meet your expectations, you are encouraged to raise your concerns with the IPC informally before lodging a complaint. Speak to the relevant staff member or their supervisor.
If you still remain dissatisfied, you can make a formal complaint. A formal complaint will be actioned in accordance with our Corporate Complaints Handling Policy, or if it relates to the IPC’s handling of your personal information, our Privacy Internal Review Guidelines. See our Fact Sheet - How to make a complaint about us for more information.
Privacy complaints about a public sector agency, including the IPC, can also be made to the Privacy Commissioner (under section 45 of the Privacy and Personal Information Protection Act 1998).
Public Interest Disclosures
The Public Interest Disclosures Act 2022 (PID Act) provides a system to encourage public officials to report wrongdoing. As provided for under the PID Act, the IPC, the NSW Information Commissioner and the NSW Privacy Commissioner may receive disclosures from public officials about serious wrongdoing. For more information view Information about Public interest disclosures.
