Making a complaint about the IPC

The Information and Privacy Commission NSW (IPC) aims to provide a high standard of service. You can expect us to:

  • Be professional, courteous and respectful
  • Provide you with reasonable assistance 
  • Communicate clearly 
  • Provide clear reasons for any decisions or actions
  • Provide our contact details and operating hours.

If you are dissatisfied with the level of service you have received from our office there are complaint mechanisms you can access:

  • First, try and resolve the issue informally with the relevant staff member. If you are dissatisfied with their response, ask to speak to their supervisor.
  • Second, make a formal complaint in person, writing or email, or you can ask us to help you write down your complaint.

See our Fact Sheet - How to make a complaint about the us for more information.