IPC delivers 2013 - 2014 annual report to NSW Parliament
The IPC has released the annual report which documents our achievements and challenges during 2013 – 2014 and outlines our directions for the coming year.
During the reporting period, we focused on redeveloping the website, better engagement with our stakeholder groups, reviewing our systems to provide better service to agencies and members of the public, and improved handling of information access and privacy matters by our investigation and review team.
A number of key resources and reports were also developed including the inaugural Report on the Operation of the Government Information (Public Access) Act 2009: 2010 – 2013 by the Information Commissioner, and new privacy resources were developed to support a successful Privacy Awareness Week 2014 campaign.
A review of the casework management system, combined with an organisational review of practices and procedures across the IPC, has streamlined our workflow and made a significant impact on our caseload.
Statistics at a glance
We dealt with more than 5,000 email and phone enquiries during the period, while the IPC website received over 290,000 page views.
In 2013 – 2014 the IPC finalised 745 cases representing a 36% increase in the number of investigations and reviews finalised compared to the 548 finalised equivalent cases reported in 2012 – 2013. The IPC received 511 GIPA review applications and complaints, and closed 490 matters. The IPC received 253 privacy reviews and complaints, and closed 255 matters.
View the IPC Annual Report 2013 – 2014.